When your order has gone through, you will receive an order confirmation to the email address you entered when ordering, if you do not find it in your inbox, also look in your junk mail. If you have not received an order confirmation within 24 hours, please contact our customer service.
Support is open all weekends and holidays at 08:00-17:00. Our ambition is to always respond within 24 hours.
You cannot book a product that is sold out at the moment.
If you have a discount code, enter it at checkout before filling in the payment method. Enter your discount code in the "Discount code" field and press the "Apply" button to activate the discount.
Unfortunately, it is not possible to cancel a placed order.
It can work if the goods are not already packed, which normally happens within 24 hours. But if it hasn't been 24 hours, contact us and we'll try to resolve it!
No, we do not have a physical store.
You can contact us to find out when a specific item is expected to be back in stock.
No, price reductions are always limited in time. Current price in the online store applies.
No, you can then return the item and place a new order with the current price.
Yes, if it happens within 24 hours.
At the moment you cannot buy gift cards, but we hope to arrange this soon.
We're always looking for new and exciting products to bring in and we're always open to suggestions, so feel free to email if you're looking for something special!
It depends a little on the pressure in the store and where you live, but count on 3-10 working days until you have them at your door
We pack and deliver everything in turn to the selected carrier, and they then contact you with the exact day and time for delivery to your home. Expect 3-10 working days, although sometimes it can be faster. Also ensure that you have provided correct delivery information (phone number, address, etc.) in your order.
Take pictures of the package and the packaging, make sure if something is missing and contact our customer service and we will help you further.
Be sure to receive it on the first try, if you know you won't be there when they call then contact them before they start delivering and make a new appointment.
You have the right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receiving your order. The item must be returned well packaged, in pristine condition and in the original box. The order must be returned in its entirety.
No, unfortunately we do not offer exchanges.
Returns are at your own expense except if the item is defective, broken or if we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you.
If you want to return something, please contact us. We will then agree on where it should be sent or picked up and the cost of this.
Unfortunately, you cannot return products from different orders in the same package.
If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 10 days from the day we received the item.
We are keen to ensure that all our products are of the highest quality, if any of your goods are suspected to be defective upon receipt, we ask you to submit a complaint as soon as possible. In your complaint, we ask you to describe the perceived problem, indicate which item the complaint refers to and attach photos taken in good light that show the perceived problem.