Terms and information

BACKGROUND

Since 2007, Swedish residents have the right to buy alcoholic products via the internet, this since a judgment in the European Court of Justice on 2007-06-05, the so-called Rosengren judgment. The judgment states that the Swedish ban on private imports of alcohol is contrary to EC law. Read the full judgment here . We comply with the EU rules relating to the free movement of goods and services. With us, you can therefore buy alcoholic beverages easily, cheaply and legally.

However, there are a number of rules that must be followed, i.a. the following: you who order must be 20 years of age or older, which is carefully checked upon delivery. There is no upper limit to how much you can buy, but what you buy must be for your own or your family's use. If you e.g. going to have a party, wedding, etc. you can buy for this if you offer the alcohol - you may not charge, not even to cover the costs you incurred for the purchase.

ORDERING

After ordering, the customer receives an order confirmation to the specified e-mail address with complete information regarding the order.

The buyer receives a specified order form together with the delivery

CUSTOMER

Orderers must meet certain conditions:

Must be 20 years old

Must be a private person

The goods must be intended for personal use

Age is checked upon delivery. If the customer does not meet this condition, the delivery is sent back and the customer loses the amount paid.

PAYMENT, PRICES AND DELIVERY

All prices are current and may change in the future. The individual and current total price for your order is added up at checkout.


All payments are encrypted and you will receive confirmation of the payment sent to the email address you enter.

We use payments with VISA, Mastercard, American Express, etc


Deliveries
Shipping costs and delivery time depend on which of our external shipping companies you choose at checkout. The shipping company will contact you when your package is ready for delivery. There are no hidden fees - your total cost is always added up before payment is completed.

Delivery time also depends a little on the pressure in the store and where you live, but count on 3-10 working days until you have them at your door (from the time you paid the shipping). In some cases, we can only offer delivery to the delivery point due to the shipping companies not offering home delivery throughout the country.

We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our suppliers cannot fulfill their commitment to us. We reserve the right to exonerate ourselves from all compensation to the customer regarding delivery delays.

It is constantly being expanded where it is delivered, so keep an eye out, and email info@suryoyospirits.com if you are unsure!

All products are sold by DrinksOnline, registered in Denmark and with a Danish alcohol license. All administration of the store and shipping solutions are managed by an external party. When you go to the checkout, you agree to the general terms and conditions and authorize an external party to arrange the shipping to you after you leave the checkout.

COMPLAINTS, DAMAGES AND RETURNS

If an item is bad, you can complain about it. In that case, contact us at info@suryoyospirits.com and you will receive instructions from us on how to proceed. We must approve all complaints first, then you will receive a credit receipt or refund. Complaints can only be made if the product is bad before the best-before date.

Your legal right to complain is three years in Sweden and two years in Denmark.

When your order arrives to you and it should be something that is damaged, contact us and we will help you.

Returns are at your own expense unless the item is defective or we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you.

14 DAYS OPEN PURCHASE

Although we don't have to, we work according to the Swedish Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receiving your order (or most of it). The item must be returned well packaged, in pristine condition and in the original box. The order must be returned in its entirety.

If you, as a customer, have handled the article to a greater extent than is necessary to determine its properties or function and this has led to the article being returned being less valuable, we have the right to deduct an amount corresponding to the reduction in value of the article from the amount to be refunded. The reduction in value is assessed on a case-by-case basis.

If you want to return something, please contact info@Suryoyospirits.com . We will then agree on where it should be sent or picked up and the cost of this.

REFUND

If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible and at the latest within 10 days from the day we received the item.

Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

INTEGRITY POLICY

When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your data in our business to fulfill the agreement with you.

Processing of personal data
We only collect personal data from customers (private individuals) for our own use.


The information that is retrieved is:
Name

Email address

Address

Phone number

Social security number

Information regarding the use of the website, including which web pages on suryoyospirits.com have been visited and information about ordering, browser settings and IP address.

Suryoyospirits.com is the data controller for all personal data that is collected. The information that is collected is the minimum possible for what is required for the purchase to be completed and the goods delivered to the customer.

What the personal data is used for:

Name is necessary to be able to address the delivery to the customer.

E-mail address upon purchase, the customer receives an order confirmation sent to the specified e-mail address. The customer can choose whether they should receive newsletters etc

Address is necessary to be able to address the delivery to the customer.

Telephone numbers are used so that Suryoyospirits.com can contact the customer in the event of any problems with the order.

Social security number is necessary to be able to determine the customer's age as we sell alcoholic beverages and have an age limit of 20 years to be able to shop at suryoyospirits.com

Information about how visitors use the website is used for internal statistics in order to improve the service. It is also used to be able to identify the type of products that customers buy.

How the information is stored

The information about personal data is stored for a maximum of 1 year or as long as there is consent. The information is saved on servers with high security and with a few employees who have access to login details.

Rights

As a customer of Suryoyospirits.com, the customer has the right to demand transparency in the processing of personal data. You can also request corrections, restrictions or deletion of personal data in accordance with GDPR (General data protection regulation). As a user, you also have the right to delete your personal data that Suryoyospirits.com has stored about you.

When the processing of personal data is based on consent, you can withdraw consent at any time.

Contact us at info@suryoyospirits.com if you want to delete, correct or limit your personal data.

Encryption

All internal communication takes place over encrypted networks.


Cookies

Suryoyospirits.com uses "cookies" to help you get a personalized internet experience, and "session cookies" to manage your visit to Suryoyospirits.com such as the contents of your shopping cart, which pages you will be taken to when you follow a link, etc.

A cookie is a text file that a web server places on your hard drive. Cookie files cannot be used to run programs or introduce viruses onto your computer. A cookie is given uniquely to you and can only be read by a web server within the domain that issued it to you. One of the main purposes of cookies is to inform the web server that you are returning to a specific website so that you can have a personalized experience when you return to a page. You can choose whether you want to accept cookies or not. Most browsers accept cookies automatically, but you can set them not to accept them if you prefer. If you allow your computer to accept cookies, you can automatically log in to Suryoyospirits.com

ATTENTION! Some firewall software automatically disables cookies, these must be installed correctly so that the website can function as desired.

OTHER

We reserve the right to final sales and image and text errors on printed matter and this website. We reserve the right to change specifications without notice. All brands and trademarks are the property of their respective owners.

Questions or concerns? Contact us at info@suryoyospirits.com

Suryoyospirits.com
info@suryoyospirits.com

DrinksOnline
Denmark
CVR: 37018155

Office address:
DrinksOnline OÜ
c/o NJORD Law Firm Advokatpartnerselskab
Pilestræde 58 1112
Copenhagen K
Denmark

Warehouse address:
Drinksonline OÜ
Postnord TPL A/S
Warehouse E20
Nordhøj 12
4600 Køge
Denmark

Link to control reports:
https://www.findsmiley.dk/1240555